Who are we?

As a specialist in process software and provider of Software as a Service, Ritense processes a lot of personal data every day. It is important to us that this data is in good hands.

What is personal data?

Any data that we can associate with you is personal data. If you are a customer of ours or have been in contact with us, we may have personal data relating to you.

What do we do to protect your data?

Ritense is committed to protecting your privacy and finds it important that you have confidence in how we handle your personal data. Therefore, you can trust us to:

• process your data securely and carefully
• not sell or pass on your information to third parties who use it for their own commerce
• only give employees access to your data if that is necessary for their work
• comply with the rights given to you by privacy laws
• ensure that companies we call in to process your data abide by our principles
• answer your questions about privacy honestly

appreciate it if you tell us what you think about the way we handle your data

For which purposes does Ritense use your personal data?

We only use the personal data we receive for specific purposes. For example, this may be because you:

• are a customer
• are an employee
• are interested in our products or services, and we are in contact
• are a supplier

You might also have a relationship with one of our clients. In that case, Ritense is a processor of your data.

With whom do we share personal data?

We only share your information with others if it is necessary for our services or if we are required to do so. We abide by the rules governing the sharing of personal data. Below you can see with whom we can share personal data.

Sometimes Ritense hires companies to help us with our services. For example, for carrying out our payroll or hosting software. We only share the personal data necessary for the assignment. We agree with companies that process your data on our behalf that they will handle your data in the same way as we do. And Ritense remains responsible for the data processing.

Ritense only passes your personal data to government agencies if we are required to do so. For example, we are required to pass on paid salaries to the tax authorities.

Government agencies to which we can provide personal data are general and special investigative agencies (such as the police and the judiciary), the tax authorities or supervisors (such as the Dutch Central Bank, the Netherlands Authority for Financial Markets). These parties must also have explicitly asked us for your data, except in cases of fraud or abuse of Ritense services. In this case, we will actively report the matter to the police and judicial authorities and pass on personal data related to the fraud.

How do we ensure that your personal data is safe with us?

We have an (information) security policy to ensure that your data is safe with us. Our access systems, computer networks and buildings are therefore well secured. We take appropriate measures, such as encrypting data, deleting data when it is not necessary to keep it, limiting access rights, and ensuring that it cannot be modified improperly. We have set up a comprehensive procedural system for this purpose.

However, we cannot guarantee that nothing can go wrong.

If something does go wrong and a data breach occurs, we will resolve it and take measures to ensure that it cannot happen again. We log all our data breaches. We also report serious data breaches to the Personal Data Authority. If necessary, you will be personally notified that a data breach has occurred.

All of our employees have signed a confidentiality agreement. Employees can only view the data they need to do their job.

We will not provide any information about you over the phone or via e-mail without being sure that we have you on the phone in person, or that the e-mail really came from your e-mail address.

Your rights

You have a number of important rights with respect to your personal data:

Right to inspect your data

This is your right to know what data we have recorded about you. To inspect your data, you can e-mail us.

Right to modify your data

This is your right to modify your data yourself or have it modified by us if you believe we have recorded your data incorrectly.

Right to delete your data

This is your right to have your data deleted by us. This is not always possible because (legal) retention periods often apply. If you would like to have your information deleted, please e-mail us.

Right to transfer of data (data portability)

You can request a transfer of your data by e-mail.